See
the details below about:
A.
How to Order
B. How to Pay
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A.
How to Order
1.
Browse through our parts selection and record
the part numbers for the products you wish
to order.
2.
Send us the details of the parts you wish to
order or request further information if needed
after reveiwing the information provided
about the parts. You can do this by email,
phone or post.
3.
We will confirm the parts and postage cost
details to the address provided and answer
any questions or concerns you have, then we
forward the invoice with all relevant details
for payment and postage to you. All details
will be in an attached invoice in form of a
PDF file that you can print and use when paying
at the bank and or keep for your records until
the parts and paper work arrives.
4.
You then pay the invoice and confirm the payment
with us.
5.
After funds have cleared
and been confirmed we pack and send the parts
to you
When
making an order or enquiry about our products
please include all of the
following details, this will avoid any delays.
Which ever way you choose to order these details
are required:
Personal
details:
Full name
Phone number
Postal address
Billing address
Part numbers for the parts required
Bikes
details:
Make
Model
Year of manufacture
We
will then confirm the availability of the parts
and the cost of postage to the address provided.
Please remember to always include your day
time postal address and note orders to PO
BOXES are not always acceptable.
Ordering
Online:
Simply
choose the parts you wish to order. List the
part numbers and description in an email and
forward it to us at:
vanem@exemail.com.au
or
vanemorders@exemail.com.au
Ordering
over the phone:
Orders
over the phone are possible when paying via
direct deposit. When we receive a call requesting
parts, we will take your details (as described
above) and confirm the parts availability.
We will then provide you with our direct deposit
payment details at the time of your call.
If you have tried both ours phones during business
hours and they are unattended (which is very
rare), leave a clear message with your details
and request. Always include your name, phone
number & email address and we will get
you back as soon as possible. If you have not
heard back from us then your message may have
a problem or was not understood, in which case
simply try again. We always respond within
three business days, (usually within 24 hrs
but up to three days during busy periods).
Note:
Please remember we do not take credit card
details over the phone and we rarely answer
private numbers due to the massive amounts
of telemarketers that annoy us all day long,
so always call from an identifiable number
to avoid delays.
Ordering
by post:
Send
all snail mail to:
VANEM
PO Box 286
Lane Cove NSW 1595
Australia
When
posting your order to us always include all
of the details as outlined above and all of
parts you are interested in by listing the
part numbers provided on the parts pages. Your
return address will be needed to return the
invoice. Please remember that when making orders
by post it takes time to receive the invoice
and process, so this option is a slow alternative.
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B.
How to Pay
We
have several payment options available to make
buying from us easy.
"
Direct deposit to our Australian bank account
" Pay-Pal (credit cards or funds transfer
available from over 50 countries).
" Australia Post money orders.
" Bank, personal or business cheques.
For
Australian customers:
Direct
deposit:
If
you reside within Australia we prefer direct
deposit to our bank account when possible.
This is the easiest and quickest way to pay
for your goods.
All of the details will be provided on your
invoice which is sent as a PDF file at the
time of ordering online.
If mailing or phoning our bank details will
be provided as required.
The
details for payment will include:
Our
bank account number
BSB number
Account name
Please
use these details to make payments to our account
and to speed up the process always use the
invoice number provided as a reference, this
helps us identify your payment quickly.
Direct deposit payments can be done simply
via bank transfer online when using internet
banking or directly over the counter at the
nearest bank.
For Australian customers who wish to use a
credit card for payments, you will receive
an invoice from our Paypal account.
For
customers outside of Australia & for credit
card payments:
If
you are a customer outside of Australia:
or you want to pay via credit card online then
payment can easily be made using the currency
of your choice directly to our verified Paypal
business account in Australian dollars (AUD).
Paypal allows for simple and instant payment.
Even if you are not a Paypal account holder
you can pay simply and easily with a choice
of methods.
Payment
through the secure Paypal site can be from
you're:
" credit card
" debit card
" bank account
" or existing Paypal balance if you are
a regular user
To order from outside of Australia or
to pay by credit card please forward your orders
via email as per normal with all of the required
details as outlined above. We will forward
you an invoice online which includes all the
details about your purchase. Simply follow
the easy payment instructions that are included
when receiving your payment request from Vanem.
Special
notes about Paypal payments for international
and new customers:
It
is very rare that we receive a fraudulent payment
but it has occurred. So when we receive a payment
from our international customers and those
using credit cards or from a new customer,
it generally takes several days to verified
and clear your payments.
Even though Paypal is an instant payment the
payment can still be reversed if it is found
to be fraudulent or your account has insufficient
funds. Therefore we now only send the ordered
parts once funds have been cleared and verified.
For users of Paypal e-cheques:
We only forward parts once the funds have cleared
and they have been processed. The clearance
time for e-cheques can take several days just
like a normal cheque.
Paypal
information:
All
international orders and credit card payments
can be paid online to:
vanem@vfemail.net
or vanem@exemail.com.au
These
are the only email accounts
you will receive a payment request from! If
you receive a payment request and it differs
from the above email accounts, please notify
us for verification.
To
find out more about Paypal please see the Paypal
website in your home country, or at this following
link: http://www.paypal.com.au
Details
about payment for large orders by our international
customers:
If
you live outside of Australia and you wish
to purchase an expensive item and or a large
order you may be asked to pay via a funds transfer
(TT) directly to our bank account. In this
case we will provide you with the swift code
and all relevant account information to make
a payment to our Australian bank account easily
at the time of ordering.
Please
note:
We
do not offer a COD option under any circumstances
